Refund & Cancellation Policy
Our Commitment
We understand that plans can change unexpectedly. This Refund & Cancellation Policy is designed to ensure a fair and transparent process for both parties while helping us manage appointments and scheduling efficiently. By making a booking, you acknowledge that you have read and agreed to this policy.
Cancellation Requests
If you need to cancel your appointment, please notify us as soon as possible using the official contact details provided on the website. Providing advance notice allows us to adjust our schedule and offer the appointment time to other clients. Cancellation requests are considered effective only after they have been acknowledged.
Rescheduling
If you are unable to attend your scheduled appointment, you may request to reschedule. Every reasonable effort will be made to accommodate your preferred alternative date or time; however, all rescheduling requests remain subject to availability and cannot be guaranteed.
Refund Eligibility
Refund eligibility depends on the circumstances of the cancellation and the terms agreed upon at the time of booking. Where a refund is approved, it will be processed using the original payment method whenever reasonably possible. Processing times may vary depending on your payment provider or financial institution.
Non-Refundable Circumstances
Certain payments may be designated as non-refundable where this has been clearly communicated before the booking is confirmed. Any non-refundable terms will be disclosed in advance so that you can make an informed decision before completing your booking.
No-Show Policy
If you do not attend your confirmed appointment and fail to provide prior notice, the booking may be treated as a no-show. No-shows may affect eligibility for refunds or future booking requests, subject to the terms communicated at the time of booking.
Changes by Us
If we need to cancel or reschedule an appointment due to unforeseen circumstances, we will notify you as soon as reasonably possible. Where appropriate, we may offer an alternative appointment or another suitable resolution in accordance with this policy.
Refund Processing
Approved refunds are processed as promptly as reasonably possible. The time required for funds to appear in your account may depend on your payment provider and banking institution. We are not responsible for delays caused by third-party payment processors or financial institutions.
Exceptional Circumstances
We understand that emergencies can occur. Requests involving exceptional circumstances may be reviewed individually, and any decision will be made at our reasonable discretion while considering the specific facts of the situation.
Policy Updates
We reserve the right to update or modify this Refund & Cancellation Policy at any time. Any changes will become effective immediately upon publication on this website. We encourage visitors to review this page periodically to stay informed of the current policy.
No Refund for Failure to Attend
If you fail to attend your confirmed appointment without providing prior notice, the appointment will be treated as a no-show. As the scheduled time has been reserved exclusively for you, payments made for appointments that are not attended are generally not eligible for a refund, except where required by applicable law or otherwise stated in writing.
Clients who anticipate being unable to attend their appointment should notify us as early as possible. Providing advance notice allows us to review whether the appointment can be rescheduled in accordance with our Booking and Cancellation Policies. Failure to communicate before the scheduled appointment time may result in the loss of the reserved time and any applicable fees.
Repeated no-shows or repeated last-minute cancellations may affect the acceptance of future booking requests. We reserve the right to decline future appointments or require additional booking conditions where there is a history of missed appointments.
This policy is intended to ensure fairness, protect reserved appointment times, and maintain an efficient scheduling process for all clients. By confirming an appointment, you acknowledge that you have read, understood, and agreed to this No Refund for Failure to Attend policy.
No Refund for Refusal Caused by Your Conduct
We are committed to maintaining a safe, respectful, and professional environment for everyone. We reserve the right to refuse, suspend, or terminate an appointment if a client engages in behaviour that is abusive, threatening, discriminatory, unlawful, fraudulent, or otherwise inconsistent with our published policies and standards of conduct.
If an appointment cannot proceed because of a client’s conduct, including the provision of false or misleading information, harassment, intoxication, refusal to comply with reasonable instructions, or any behaviour that creates safety, security, or operational concerns, any refund request may be declined to the extent permitted by applicable law. This is because time and resources have already been reserved and allocated for the appointment.
All clients are expected to communicate respectfully, act honestly, and comply with the policies published on this website. Maintaining a professional environment helps ensure a positive experience for everyone and allows appointments to proceed smoothly and safely.
By requesting and confirming an appointment, you acknowledge that you have read and understood this policy. You agree that any refusal or termination of an appointment resulting from your own conduct may affect your eligibility for a refund and may also result in the refusal of future booking requests, subject to applicable law.
If We Cancel the Appointment
In the unlikely event that we need to cancel a confirmed appointment due to unforeseen circumstances, scheduling conflicts, illness, emergencies, technical issues, or other reasons beyond our reasonable control, we will make every effort to notify you as soon as possible.
If an appointment is cancelled by us before it begins, you will be offered the option to reschedule for another available date and time or, where applicable and in accordance with our payment terms, receive an appropriate refund of any eligible payments already made.
While we strive to avoid cancellations whenever possible, certain situations may arise that make it impossible to proceed with a scheduled appointment. In such cases, we appreciate your understanding and will work with you to reach a fair and reasonable resolution.
We are not responsible for any indirect or consequential expenses that may result from a cancelled appointment, including travel, accommodation, or other personal costs arranged by the client. We recommend making such arrangements only after your appointment has been fully confirmed.
Our goal is to communicate openly, act in good faith, and resolve any cancellation fairly while maintaining a professional and respectful experience for all clients
Alternative to Refund if Mistress Anu Cancels
If we are unable to proceed with a confirmed appointment due to unforeseen circumstances, we will make reasonable efforts to offer a suitable alternative instead of an immediate refund, where appropriate and with your agreement.
Depending on availability, you may be offered the opportunity to reschedule your appointment for another convenient date and time. Any rescheduled appointment will be arranged in consultation with you to ensure that both parties agree on the new schedule.
If rescheduling is not suitable, we may offer a booking credit that can be applied toward a future appointment within the validity period communicated at the time the credit is issued. Booking credits are intended to provide flexibility while ensuring that your payment remains available for future use.
If neither rescheduling nor a booking credit is appropriate or available, any eligible refund will be considered in accordance with our Refund & Cancellation Policy and applicable law. Approved refunds, where applicable, will be processed using the original payment method whenever reasonably possible.
We are committed to handling any cancellation on our part fairly, transparently, and professionally. Our priority is to minimize inconvenience and work with you to reach a reasonable solution whenever unexpected circumstances arise.
Rescheduling Policy
Rescheduling Requests
We understand that unexpected situations can arise and plans may occasionally need to change. If you need to reschedule your appointment, please contact us as soon as possible using the official communication channels provided on our website. Early notice gives us the best opportunity to accommodate your request and make suitable adjustments to our schedule.
Subject to Availability
All rescheduling requests are subject to availability. While we will make every reasonable effort to offer an alternative appointment that suits your preferences, we cannot guarantee that your preferred date or time will be available. Alternative scheduling options will be offered whenever reasonably possible.
Advance Notice
To ensure efficient scheduling, we encourage clients to request any changes well in advance of their confirmed appointment. Requests received with sufficient notice are more likely to be accommodated than last-minute changes, particularly during busy periods or peak demand.
Multiple Rescheduling Requests
Repeated requests to reschedule the same appointment may affect future booking availability. We reserve the right to decline additional rescheduling requests if changes become excessive or interfere with our scheduling process. This policy helps ensure fairness and efficient appointment management for all clients.
Changes by Us
If we need to reschedule your appointment due to unforeseen circumstances, operational requirements, or events beyond our reasonable control, we will notify you as soon as possible. Every effort will be made to arrange another mutually convenient appointment and minimize any inconvenience.
Confirmation of New Appointment
A rescheduled appointment is not considered confirmed until you receive written confirmation of the new date and time. Until confirmation has been provided, the requested alternative appointment should not be considered reserved.
Policy Updates
This Rescheduling Policy may be updated periodically to reflect changes in our business practices or operational requirements. The latest version published on this website will apply to all future appointment requests and rescheduling arrangements.